• Be gainfully employed or established own business in hospitality and related industries demonstrating holistic competencies required for local and international business operations
• Attain supervisory or managerial level position in local and international hospitality industries
• Engage in life-long learning through continuous personal and professional development
• Participate in research-related or corporate social responsibility activities that will contribute to the development and promotion of hospitality industry

Apply knowledge of physical, social, natural sciences, and humanities in the practice of the profession.

Performance Indicators (PI):

• Demonstrate better understanding of their personality, self and identity and basics skills in managing and caring for the self.
• Identify the challenges posed by globalization from a variety of perspectives and its effects on traditional cultures and communities,
  local, national, and regional economies.
• Appreciate and contribute to artistic beauty.
• Reflect critically on shared concerns and think innovative, creative solutions guided by ethical standards.
• Apply different analytical modes in tackling problems methodically.

Apply skills in travel and tour operations, airline operations, guest relations, food handling, production and food and beverage service operations based on international standards.

Performance Indicators (PI):

• Execute professionally skills in food and beverage services, rooms division and travel and tour operations.
• Pass the TESDA Competency Assessment and obtain a National Certification in following competencies: Tour Guiding Services, Tourism
• Promotions, Travel Services, and Food and Beverage Services.
• Execute the procedures in handling customer’s inquiries, concerns, complaints, and request through simulations and practical examinations.
• Prepare and monitor industry-specific financial transactions and reports.

Adapt to technological advancement and services of international standards utilizing the different software and application for tourism and hospitality.

Performance Indicators (PI):

• Demonstrate and perform skills in Amadeus Basic Reservation, Fares and Ticketing and Micros-Opera system.
• Operate point-of-sale software in front office operations.
• Prepare night audit reports and other rooms division forms.
• Analyze food and beverage sales report and update inventory using POS.
• Pass certification examination for the Amadeus System in Basic Reservation, Fares and Ticketing.

Demonstrate ethics, professionalism, and respect to cultural diversities in performing duties and responsibilities.

Performance Indicators (PI):

Display adaptability and flexibility to any given situation.
Organize an event showcasing food and traditions of different cultures
Imbibe the importance of respect to multi-cultural diversity in the workplace
Manifest ethics and professionalism

Communicate effectively and express themselves clearly both oral and written.

Performance Indicators (PI):

• Speak basic foreign languages such as Mandarin/French/Nihongo.
• Create business correspondence for different purposes.
• Use English to deliver and convey expressions clearly in performing hospitality and tourism services.
• Write in different formats and platforms with clarity and efficiency.
• Exhibit responsible use of non-verbal clues, pictures, graphics, and images in oral, written and online communication.

Apply innovative management and entrepreneurial functions in service-oriented business organizations.

Performance Indicators (PI):

• Apply management theories and principles in the formulation of tourism and hospitality related business.
• Analyze business opportunities in the marketplace
• Conceptualize innovative products and business ideas.
• Develop and present a business plan.

Perform administrative and managerial skills in travel and tour operation business operation.

Performance Indicators (PI):

• Prepare and present related travel and tourism reports.
• Handle customer complaints and queries.
• Perform human resource functions.
• Analyze statistical and financial report.
• Conduct employee briefing and meeting.
• Create marketing plan for hospitality business
• Execute the concepts of Total Quality Management System in hospitality and tourism industry.

Conduct research in the field of tourism and hospitality industry and utilize the results for community development.

Performance Indicators (PI):

• Produce researches in the areas of hospitality and tourism industry.
• Present, publish, and utilize research.

Perform crisis risk mitigation and management activities following proficient use of communication channels.

Performance Indicators (PI):

• Analyze possible risks in the workplace
• Practice the basic principle of food safety and sanitation in handling products.
• Perform risk mitigation activities and ergonomics in the workplace.
• Apply acquired knowledge, skills and attitude through internship

Academic Performance:

• Associate Program: Must have no failing grades in all required courses.
• Bachelor Program: Must have no failing grades in all required courses.
• Successfully complete all required courses within the stipulated time frame.

Attendance:

• Associate Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
• Bachelor Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
• Follow the college’s attendance policies.

Professionalism:

• Adhere to a code of conduct that reflects professionalism in academic and practical settings.
• Participate actively in internships, workshops, and industry-related events.

Early Warning System:

• Implement an early warning system to identify students at risk of not meeting retention criteria.
• Provide academic counseling and support for struggling students.

Tutoring Services:

• Offer tutoring services for students experiencing academic challenges.
• Encourage peer-to-peer support.

Internal Shifting:

• Allow students to shift between different programs within the College of International Tourism and Hospitality Management.
• Specify the criteria for internal shifting no failing grades in all required courses for the Associate Program and for the Bachelor Program.

Eligibility Criteria

Associate Program:

Current enrollment in the College of International Tourism and Hospitality Management.

Must have no failing grades in the subjects taken. – Good standing in the current program.

Bachelor Program:

College of International Tourism and Hospitality Management.

Must have no failing grades in the subjects taken. – Good standing in the current program.

Application Procedure

• Submission of Internal Shifting Application.
• Specify desired program and provide reasons for the shift.
• Submission deadline for internal shifting applications.

Evaluation Process

• Academic performance review.
• Consideration of program-specific criteria.
• Interview (if necessary).

Notification

• Notify students of the shifting decision.
• Provide feedback and guidance for approved shifts.
• Communicate any required additional steps.

External Shifting:

• Provide guidelines for students wishing to shift to or from other departments.
• Outline the application process and requirements.

Eligibility Criteria

• Current enrollment in a different department.
• Must have no failing grades in the subjects taken.
• Good standing in the current program.

Application Procedure

• Submission of External Shifting Application.
• Specify desired program in the College of International Tourism and Hospitality Management.
• Submission deadline for external shifting applications.

Evaluation Process

• Academic performance review.
• Consideration of program-specific criteria.
• Interview (if necessary).

Notification

• Notify students of the shifting decision.
• Provide feedback and guidance for approved shifts.
• Communicate any required additional steps.

• Establish a fair and transparent appeals process for students who do not meet retention criteria or face challenges in shifting.

• Feel free to adjust the numerical values based on the specific standards and expectations of your college’s associate and bachelor programs.